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Customer Service

1. Object

These Terms of Service govern electronic purchases made through the website (hereinafter, the "Portal") and shall be incorporated under the purchase agreement (hereinafter, the "Agreement") by pressing the button "Checkout" at the end of the purchasing process, from that moment being obliged to comply with the provisions thereof.

Maria Teresa Ladero Trejo (hereinafter, NIF 79308297L may modify these Terms of Service at any time. The modifications do not affect, in any case, to the purchases effected prior to approval of such modifications shall be governed in all cases by the Terms of Service current time for these other purchases. It is your responsibility to know the conditions prevailing at the time of service beginning Purchase Process.

These Terms of Use may be supplemented or amended by special clauses or specific conditions of certain products, especially when it comes to excluding rights of withdrawal, exchanges or refunds can refer. See the product information carefully to meet these special conditions.


2. Coverage purchases made on Spanish territory and other

The sale through the website is limited to the Peninsula. For purchases from other parts of the Spanish territory as well as any other country please contact our Customer


3. Quality of services eProcurement has made every effort to represent the image of the products in the Portal is as faithful as possible to reality. Nevertheless, some features, such as color or texture can not be properly appreciated from the images or suffer variations depending on the conditions of your monitor.

Items published in accompanied by detailed information about their characteristics.


4. Product Availability

If at the time of issuance of the order, we detect no stock of any of the products included in it, we will contact you to let you unable to supply this item and would proceed to the payment of the amount. This shall be without prejudice to the legal rights which may correspond as a consumer.


5. Purchase Process

Purchase Process consists of the following steps

Product Selection: Browse our website and click "Add to Cart" whenever you want to add a product to your cart.

Home buying process: To start the purchase process click "Checkout" in the shopping cart.

Data verification Cart: Prior to selecting the means of payment can check the details of your purchase and correct any error for data entry. Once you have verified your shipping, click continue.

Select the payment method: Select the payment method you prefer and press the button "Confirm order". At that time, the system will redirect you to the chosen payment system which shall provide all the data necessary for such payment medium. This will be the only time you will be asked this information

In the time it provides all the necessary data and press the confirmation button purchase the contract is perfected for all purposes

Purchase Confirmation: Once we receive your acceptance, issue a confirmation that can archive and will contain the information for the order.

After confirming the purchase, the customer may not modify or cancel the order except in cases provided by law or these Terms of Service


6. Limits of purchase and resale or distribution ban

This channel cart is restricted to consumers or end users of the products, therefore forbidden any professional activity of resale or distribution of the products purchased.


7. Price

All prices quoted on the website will refer in euros and include VAT.

Shipping costs appear listed at the end of the buying process, once you have included the shipping address. These shipping costs are the responsibility of the customer. The total shipping will be known in the payout phase Purchase Process.

So prior to the phase "Make Payment" you will know the full final price of your order, broken down, where appropriate, the amount increases or discounts applied and transport costs or other services

Despite the measures taken by to avoid errors, it may happen that the price of a product applied during purchase than the price offered or offered displayed on the Portal was wrong. In the event that such errors were detected after the formation of the Contract, this Contract shall be null in accordance with applicable law and without prejudice to their rights as a consumer. will communicate this effect as soon as it becomes aware of it and, if you have charged any fee for such purchase shall refund with immediate effect.


8. Payment

You can pay the price of products purchased by any of the following means

- Credit or debit cards issued by Spanish financial institutions.

- Wire Transfer

The payment of your order occurs in real time once it is established that the data provided are correct ensures that deal with complete security and confidentiality of information relating to the payment method used. The data from the card used for payment is transmitted SSL encrypted form. This solution guarantees privacy in communication through a dialogue with encryption keys.

Note further that suppliers or issuers of means of payment used may have adopted other antifraud measures not controlled by and involving the rejection of certain types of transactions. not control and is not responsible for damages that may cause the application of policies which have adopted different providers or issuers of payment means

The use of a means of payment owned by a third party except they have the express permission of that third party, with its responsibility proof of such authorization and assuming all damages that occur to trendingross is prohibited .com.


9. Invoice will send the purchase slip on paper along with your order. Later it will also issue an invoice.


10. Delivery

During the checkout process, you can choose whether you want it delivered at home or in a different shipping address.

Delivery occurs at the time of receipt at the designated address for shipping the products purchased. The receiver will need to sign the delivery note or document justifying the delivery of the order. Signing the delivery note does not imply conformity and only serves to prove that the delivery has occurred. Therefore does not affect its contractual rights or imply agreement with a product in poor condition. Notwithstanding its contractual and legal rights, please purposes of the disposition of any incident involving the shipment of the goods we communicate within a period not exceeding 24 hours any incident involving shipping, such as lack or loss of any of the products purchased, damaged product, opened merchandise, etc. Note that signing the delivery note is required for product delivery so please ensure that other people can receive the purchase on your behalf. admits no responsibility for the reception to make another person on your behalf without authorization, if that date is successful in the place of delivery indicated

Delivery will be made Monday through Friday from the carrier. Not deliver on Saturdays or Sundays

Delivery entails the transfer of risk and, consequently, that the spoilage, loss or theft that may occur from the time are not responsible for, but the transit agency with whom we have contracted shipments.

The maximum delivery time is 7 working days.

In the case of no responsible for receiving the package in the direction of delivery, a notice will be left with a phone number that will call to confirm what time can deliver the goods. The transit agency will keep your pack in their stores about 10/12 days prior to returning to our facilities.


11. Returns

Our policy, in compliance with current legislation, is to grant the right to return any item purchased within 5 days from the date of receipt.

No need to provide any explanation, any item purchased returned in their original packaging, sealed and in perfect condition will be accepted without further.

In this case the article with the original price discounts either by itself or promotions sales season, no cash refund will be exchanged for a voucher for the same amount of the value of the returned product.

Before you return, you must notify the customer service department by phone at 924777235.

If the reason for the return was that the returned item is defective or does not correspond to the request in order bear the cost of return and redelivery. If the reason for return is that the request is not satisfied, the total amount paid will be exchanged for a voucher to use on your next purchase, return costs being borne by the customer.

All returns / exchanges must be addressed to:

Devoluciones Web

Mª Teresa Ladero Trejo

Plaza de España, 11

06450 Quintana de la Serena (Badajoz)



12. Customer

If you have any questions, suggestions, complaints or want to inquire about our online store, contact the Customer Service of by any of the following means:

- By email at:

- By phone at 924777235 from Monday to Friday from 10:00 am 8:00 p.m. (weekdays in Spanish mainland time).

Teresa Trejo Ladero resolve complaints that direct it as soon as possible.


13. Applicable law

The law applicable to the contract shall be Spanish law without prejudice to cases in which could become imperatively apply the laws of other States


14. Security and Privacy guarantees the security and confidentiality in all transactions. All transactions are made through a secure server, based on the SSL standard that protects data.

All personal data provided by the customer to be included in a file of personal data created and maintained under the responsibility of In compliance with the provisions of Law 15/1999, of December 13 Protection of personal data at any time the client can execute the rights of access, rectification, cancellation and opposition of their personal data by writing to web


15. Availability

Shop online does not guarantee continuous and permanent service availability online store. Thus is exempt from any liability for any damages caused as a result of the unavailability of the online store. In these cases, online shop will use its best efforts to warn in advance of 24 hours of interruption. Website is not responsible for the interupcion, suspension or termination of service online store.